Issue:

When attempting to launch an application/desktop from Receiver for Android, a user receives the following error message:

The requested application could not be started.

SNAG-0044

Resolution:

The Web Interface Address within the NetScaler Gateway Session Profile is set to your FQDN.  Change the FQDN to the IP address of your Storefront server IP OR Storefront load balanced VIP

SNAG-0043

Open the NetScaler GUI.  Click on NetScaler Gateway.  Click Policies.  Click Session.  Click the Profiles tab.  Edit both of the entries shown.


SNAG-0045

Click on the Published Applications tab.  Locate the Web Interface Address text field.  Check to see if you have an FQDN of the server.  If so, change this to the IP address of the Storefront Server or the Storefront VIP (if load balancing), as shown below.

SNAG-0046

**MAKE SURE TO DO THIS FOR BOTH THE WEB AND MOBILE DEVICE SESSION PROFILES!!**


Additional Resources:

For iOS, please see my other post:
Error – Connection Error.  Could not connect to server – Receiver for iOS

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