Issue:  

I recently upgraded from XenDesktop 7.5 to XenDesktop 7.6.  I’m also using a Citrix, partner-use demo license, but I don’t think it matters.  A non-domain user attempts to launch an application from Storefront, and receives an Access is Denied error.  I am however able to access the the application with a domain admin account.

accessisdenied

Resolution:

Under Licensing on the Citrix Studio, check for the following alert.  This means the license you own does not support the version of XenDesktop that you have installed.  You need to update your Subscription Advantage to allow for licensing of the product version you intend to license (in my case XenDesktop 7.6).  For customers, you will need to reach out to your Citrix Solutions Adviser (partner) and ask for a quote to upgrade SA.  This would be a good time to consolidate all of your licenses (if you have NetScaler or XenMobile, etc) to get them to all have the same SA expiration date.  I think you can actually do this within your MyCitrix portal, too. For partners, you need to trade back in your current license, and request a new code for a demo license.

licenseerror

 

My $.02:

This isn’t likely to happen to most people, specifically customers.  You shouldn’t be allowed to download any version of software on MyCitrix that you are not licensed for by Subscription Advantage.  I, being a partner, encountered this issue because I have access to all of the software versions.  My license was originally created in 2013.  I downloaded and upgraded to XenDesktop 7.6 without considering the need to update my license.

I still have no explanation as to why a domain admin could launch the app, but a regular user would get the error.  I think this has something to do with TS/RDS in Admin mode.  I originally thought this error had something to do with my RDS CALs, or some other Microsoft related issue.

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